Processing of Personal Data

Privacy Policy regarding the processing of personal data

We consider ensuring the right to personal data protection as a fundamental commitment of Optimatix, therefore we will dedicate all necessary resources and efforts to process your data in full compliance with Regulation (EU) 2016/679 (“General Data Protection Regulation” or “GDPR”), as well as with any other applicable legislation. Since one of the essential principles of this legal framework is transparency, we have prepared this document to inform you about how we collect, use, transfer, and protect your personal data when you interact with us regarding our products and services, including through our website or mobile application.

We reserve the right to periodically update and modify this Privacy Policy to reflect any changes in how we process your data or legal requirements. In the event of any such changes, we will display the updated version of the Policy on our website, so please check its content periodically.

Who we are and how you can contact us

Optimatix is the trade name of Optimatix Consulting LLC, headquartered in Sharjah Media City, United Arab Emirates (hereinafter referred to as “Optimatix” or “we”). For the purposes of data protection legislation, we are the controller when processing your personal data.

We are always open to hearing your opinions and providing additional information regarding the processing of your data. You can contact us at the email address contact@optimatixai.com

What categories of personal data we process

Generally, we collect your personal data directly from you, so you have control over the type of information you provide us. For example, we receive information from you as follows:

• When you place an order, you provide us with information such as: the desired product, your name and surname, email address, billing details, payment method, phone number.

We may also collect and subsequently process certain information regarding your behavior while visiting our website or using the mobile application to personalize your online experience and provide you with offers tailored to your profile.

On our website and in the mobile application, we may store and collect information in cookies and similar technologies, in accordance with the Cookie Policy.

We do not collect or otherwise process sensitive data or data of minors under 16 years of age.

What are the purposes and grounds for processing

We will use your personal data for the following purposes:

1. To provide Optimatix services for your benefit

• Processing orders, including receiving, validating, delivering, and invoicing them;
• Resolving cancellations or issues related to orders, goods, or services purchased;
• Returning products and refunding their value according to the law;
• Providing customer support services.

Processing this data is necessary for the execution of a contract with you or for fulfilling legal obligations.

2. To improve our services

We may collect and use information about your behavior as a buyer to provide you with a better experience. These activities are based on our legitimate interest in continuously improving the services offered.

3. For marketing

We may send you commercial messages (email/SMS/phone/push) if we have your consent or a legitimate interest. You have the right to withdraw your consent at any time.

4. To defend our legitimate interests

We may use or disclose data to protect the website, prevent fraud, fulfill legal obligations, or manage risks.

How long we keep your data

We keep your data as long as you have an active account or as necessary for the purposes described. You can request their deletion at any time, except in situations where the law requires their retention.

To whom we disclose your personal data

We may disclose or provide access to certain personal data to the following categories of recipients:

• courier service providers;
• payment/banking service providers;
• marketing or telemarketing service providers;
• market research service providers;
• IT service providers;
• partners with whom we conduct joint promotional campaigns.

Additionally, if we have a legal obligation or legitimate interest, we may disclose data to public authorities. We ensure that any access by third parties is done in accordance with the law and based on contracts that include confidentiality and data protection clauses.

In which countries we transfer your data

We may transfer data within the European Union or outside the EU, including to countries that do not have an adequate level of protection recognized by the European Commission. In such cases, we take all necessary measures to ensure the protection of your data, including standard contractual clauses and other legal safeguards.

How we protect the security of your data

We implement appropriate technical and organizational measures to ensure data security, including encryption and storage on secure servers. We use modern technologies and collaborate with secure service providers such as the payment processor Stripe. However, we remind you that data transmission over the Internet is not completely secure, and vulnerabilities of some public networks cannot be controlled by us.

What rights you have

You have the right to access your data, request their correction or deletion, restrict processing, object to processing, and request data portability. You also have the right to contact the supervisory authority or courts.

To exercise these rights, you can contact us using the address contact@optimatixai.com. We will respond within one month, or two months in exceptional cases. We do not charge fees, except for repeated or excessive requests.

If you have complaints, we encourage you to contact us before addressing the competent authority. We will do our best to resolve any issues amicably.

For any other information, you can write to us anytime at contact@optimatixai.com.